The ROI of Customer Experience [Facts, Figures, Tips & More]

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The ROI of Customer Experience [Facts, Figures, Tips & More]

Many studies highlight relationships between financial metrics and customer experience. However, this is difficult to measure. It’s hard to quantify the return your business can expect when investing in customer experience, and perhaps even more difficult to know when and where investments in customer experience should be made. One thing is clear though: there is significant return on investment (ROI) to providing good customer service.


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