Interessante links

Managementsite BV
Kennisbank: " management" ,"strategie","leadership en persoonlijke effectiviteit"

www.managementsite.nl/kennisbank/strategie

ZBC Advies & service bureau
Kennisbank/artikelen "plan van aanpak", 'lean&mean processen",ITIL,Sevice Level Agreements"

www.zbc.nu

Technology Services  Industry Association
Artikelen/video's  van "services strategie ,sales,operations "

www.tsia.com

12manage B.V.
Knowledge network about management;artikelen management breed

www.12manage.com

PDFDRIVE
Search engine designed to find PDF files. 

http://www.pdfdrive.net/customer-service-strategy-e287550.html

UK government
Customer Service Excellence ,a practical tool for driving customer-focused change.

http://www.customerserviceexcellence.uk.com/homeCSEd41d.html?

Mproof Nederland
Whitepapers betreffende selfservice

http://www.mproof.nl/nieuws/20130319-self-service-servicecatalogus-5-whitepapers.aspx

Thriving Small Business Association
Artikelen ,vrij algemeen  betreffende strategie,customerservice,quality

thethrivingsmallbusiness.com/category/small-business-management/mission/

IT management group
Whitepapers,articles ITIL and IT

http://www.itmg-library.nl/eknowledge