14|03|2019 Free Webinar 11.00 ET:"Selling the Proactive Customer Experience (CX) to the C-Suite"
Fresh Points of View
Former Xerox and Hewlett Packard Enterprise Service Leaders, Michael Runda and Steve Young, share their best practices and how they were able to drive a customer centric experience in support of their prior companies
- The digital support experience
- Artificial intelligence (AI) and the internet of things (IoT)
- The right kinds of customer conversations
- Proactive service as a driver of improved NPS, revenue growth and employee retention
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