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06|06|2021 GARTNER:Top Customer Service and Support Predictions for 2021 and Beyond
By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.meer...
04|06|2021 Key Trends in Service Offer Management
The biggest challenges facing Service Offer Managementmeer...
04|06|2021 The 7 habits of highly effective CX leaders
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.”meer...
01|06|2021 Four Steps to Accelerate B2B CXM Maturity and Propel Stronger Growth
B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work.meer...
04|05|2021 8 Ways to Win Customer Loyalty With Streamlined Customer Support
In essence, robust customer support means customer satisfaction. And customer satisfaction leads to customer loyalty.meer...
03|05|2021 The Role of Data in World-Class Field Service
Data powers better customer experiences!!meer...
02|05|2021 Digital Platform Strategy: 5 Questions Your Company Must Ask Now
Why are digital platforms so significant right now, and what can your business do to prepare for this transformative trend?meer...
