AFSMI-NL Nieuws
20|06|2019 Richard van Hooijdonk:Om de planeet te redden, moeten bedrijven hun toeleveringsketens groener maken
Bioloog en documentairemaker David Attenborough zegt: We staan aan de vooravond van een door mensen veroorzaakte wereldrampmeer...
29|05|2019 Why Every Business Leader Needs to Experience How a Customer Feels
The recent CustomerThink research study, “Customer Experience at a Crossroads: What Drives CX Success?”, reinforces the need for a deeper emotional connection strategymeer...
10|04|2019 Only 20 percent of support teams provide self service and other customer experience trends
New Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.meer...
09|04|2019 Measuring Call Centre Performance – 8 Metrics You Should Track
The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses. meer...
06|03|2019 The 75 Customer Service Statistics You Need to Know in 2019 and Beyond
'Why Good Customer Service Matters'meer...
05|02|2019 Harbor Research: "FUTURE PERFECT thematic trends 2019"
Open technologies will enable more fluid data sharing and interactions between and among systems, users, businesses and institutions. The opportunity lies in a new realm of services based upon the convergence of networked...meer...
05|02|2019 Klantentevredenheid : "Het erepodium" , column René Degen ,directeur Comparable
Klanttevredenheid zegt nu eenmaal niet alles. Ontevreden klanten stappen op, maar tevreden klanten gaan óók vaak zomaar naar de concurrent......meer...
