5 Key Customer Support Trends

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06|08|2020 10:22 Leeftijd: 4 yrs
Categorie: Home, AFSMI-NL

5 Key Customer Support Trends

Customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come.

#1. Less Phone Time, More Live Chat

In response to COVID-19’s effect on the market, many companies are already transitioning away from customer support over the telephone. For example, Netflix has decided to exclusively provide live chat and online support for its customers instead of more traditional call center...

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