A Practical Guide to Deciding Which Customer Feedback to Act On

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A Practical Guide to Deciding Which Customer Feedback to Act On

Including four best practices of how B2B companies have successfully used this approach


When customers provide feedback, especially in the B2B space, the temptation is often to take their requests at face value and immediately begin development. After all, customer-centric businesses thrive on understanding and addressing their customers’ needs. However.....

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