ARTIFICIAL INTELLIGENCE IS THE FUTURE, AND THE FUTURE IS NOW

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02|11|2020 13:48 Leeftijd: 3 yrs
Categorie: Home, AFSMI-NL

ARTIFICIAL INTELLIGENCE IS THE FUTURE, AND THE FUTURE IS NOW

Review of the business challenges that companies face, the transformation and implementation of AI into the support call center, and some solutions that could be beneficial for companies moving forward.

AI is transforming the Support Call Center in several ways.Although chatbots do not have feelings, there is now real-time emotional intelligence software, i.e., sentiment analysis, that can detect a customer’s tone or language if it is one of anger, frustration, or satisfaction.

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