From reactive to proactive: 7 ways to use AI in sales and call centers

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06|06|2023 18:34 Leeftijd: 319 days
Categorie: Home, AFSMI-NL

From reactive to proactive: 7 ways to use AI in sales and call centers

What makes AI so attractive for the customer service industry, what opportunities are already available, what can we expect in the near future, and where is this technology headed?

1. The needle in a haystack: finding situations that require call QA attention

The duties of call QA staff are changing significantly. Call QA employees typically carry out mechanical tasks: listening to calls, searching for mistakes made during conversations, and providing feedback. Supervisors often do similar work.

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