09|03|2021 Free Webinar 2:00 PM ET "Real-World case study: Unifying Support & Service Experience with Customer Data"
Your frontline service, support, and success teams need to understand and act on customer signals in real time and as a unified team to help customers through their journey of on-boarding, product adoption, retention, and expansion.
In this webinar, you’ll learn how to:
• Unify customer success, support, and service teams as a single customer-enabling function.
• Use AI and NLP to extract, understand, and act on customer sentiment signals.
• Prioritize the right customers and support cases to maximize customer success outcomes.
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Event categorie:
AFSMI/CFSMI,
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