"Improving response rates to survey requests sent by email "by Maurice FitzGerald

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< 3 Metrics to Help You Thrive in The Age of The Customer by Laura Patterson,CustomerThink
13|06|2018 13:05 Leeftijd: 6 yrs
Categorie: AFSMI-NL

"Improving response rates to survey requests sent by email "by Maurice FitzGerald

Some points that are specifically about survey requests sent by email. Here are five things you can do, in priority sequence.

1.Let people start to respond to the survey directly in the email

By far the most important thing you can do is allow respondents to respond to the survey directly in the email they receive. Unfortunately, this is technically difficult. The best you can do is to embed the first question in the email, usually the overall rating question.

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