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07|04|2020 5 Actions to Manage Outsourced Service Impacts Due to Coronavirus and COVID-19

Gartner: how to mitigate the impact of this Corana pandemic in your major outsourcing deals. In this research note, Gartner provide five key steps to use in collaboration with providers to minimize the impact to your...meer...

Categorie: Home, AFSMI-NL

06|04|2020 9 Future Predictions For A Post-Coronavirus World

As the ripple of COVID-19 careens around the globe, it’s forcing humankind to innovate and change the way we work and live.meer...

Categorie: Home, AFSMI-NL

04|04|2020 What is "Anything As A Service"( XaaS ) Channel Optimization?

XaaS channel optimization is about the “as-a-service” subscription offerings which are sold through, sold with or sold to a partner in order to meet a customer’s technology solution business requirements. Ideally optimizing the...meer...

Categorie: Home, AFSMI-NL

03|04|2020 Gartner:Growth Companies Are More Actively Collecting Customer Experience Data

Nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of nongrowth organizations!meer...

Categorie: AFSMI-NL, Home

03|03|2020 IDC’s Top 10 Worldwide Services 2020 Predictions

These predictions are meant to help the enterprise with strategic planning within a typical five-year business planning cycle.meer...

Categorie: Home, AFSMI-NL

02|03|2020 Using Net Recurring Revenue to Identify Customer Service Opportunities and Risks

Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. meer...

Categorie: Home, AFSMI-NL

03|02|2020 Harborresearch:EMERGING B2B PLATFORM MODELS

To date, most of the successful platform businesses are “consumer” or “user” focused. Fewer B2B markets have embraced this type of business model. We predict this will soon change. Freight logistics, genetic sequencing, order...meer...

Categorie: AFSMI-NL

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