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01|12|2022 How to Navigate the 5 Stages of Organizational Maturity in Digital Transformation
In contemplating digital transformation program investments, executives ask two things: What is the current state costing us, and does it make economic sense to fix it?meer...
30|11|2022 Best Practices for Customer Success Compensation Plans
90% of CSM's have some variable incentive which could be a variable bonus, quota, or both.meer...
28|11|2022 4 Growth Pitfalls of Employee, Partner, and Customer Experience Strategies in Hard Times
What seems logical in hard times may be opposite of what’s best for growth.meer...
02|11|2022 The Unasked Question in Customer Loyalty Programs: Do I Need One?
A Loyalty Program Implementation Type – Decision Matrix, supplies a framework to understand if your organization needs a customer loyalty program.meer...
01|11|2022 Why Customer Success Is Vital to Managed Services
Developing your Customer Engagement Modelmeer...
31|10|2022 The 5 Biggest Business Trends In 2023 Everyone Must Get Ready For Now
Businesses will have to deal with the aftereffects of the global pandemic, Russia’s invasion of Ukraine, economic challenges, as well as an ever-faster development of technologies.meer...
02|10|2022 Gartner research:Create an Effortless Customer Service Experience
Instead of struggling to delight customers, create low-effort customer service experiences!!meer...
