AFSMI-NL Nieuws
01|04|2025 AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success
For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive.meer...
31|03|2025 State of the Technology Industry 2025: Key Trends and Challenges Facing Technology Companies
Turning Challenges Into Opportunities in 2025meer...
31|03|2025 6 Tactics for Achieving Your Strategic Plan
In a world driven by artificial intelligence and digital transformation, the key to sustained success lies in making strategic decisionsmeer...
30|03|2025 The Power of Customer Storytelling: A Game-Changer for Customer Success
Customer storytelling is more than just a marketing tactic—it’s a powerful tool for driving adoption, engagement, and advocacy.meer...
03|03|2025 The Power of Proactive Support in Customer Success: Staying Ahead of Customer Needs
Proactive support, on the other hand, is about staying one step ahead—anticipating issues before customers even realize they have them.meer...
02|03|2025 The Continuing Rise of Servitization in 2025: Embracing Outcome-Based Models
The transformative role of IoT, AI, and big data, the industries leading the charge, and how manufacturers can navigate rising customer expectations and operational challenges…meer...
01|03|2025 How Leading Companies Are Redefining Service and Delivery With AI and Innovation
Companies that prioritize digital tools and innovative strategies don’t just resolve customer issues—they anticipate needs, deliver personalized experiences, and drive measurable outcomes.Key strategies and insights industry...meer...