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01|03|2025 How Leading Companies Are Redefining Service and Delivery With AI and Innovation
Companies that prioritize digital tools and innovative strategies don’t just resolve customer issues—they anticipate needs, deliver personalized experiences, and drive measurable outcomes.Key strategies and insights industry...meer...
01|03|2025 Copperberg "The Future Of Maintenance: Transforming Field Service With AI Knowledge"
The AI Opportunity in Field Servicemeer...
28|02|2025 The State of Customer Success 2025
Top challenges and trends shaping the future of customer success—and what you need to do to stay ahead.How To Prepare for the Future of Customer Successmeer...
27|02|2025 Gartner report : "2025 Top 10 Strategic Technology Trends"
Gartner carefully selected these 10 trends based ontheir potential to disrupt traditional business models,enable new forms of innovation and address the mostpressing challenges facing enterprises todaymeer...
26|02|2025 Customer Experience Predictions for 2025: Insights from the Field
As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagementmeer...
25|02|2025 Service at the Speed of Conversation: IFS Service Industry Predictions 2025
Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive transformative advances for service providers.meer...
01|02|2025 Gartner: 'Third-party GenAI-tools gaat klantenservice naar hoger niveau tillen
Organisaties lossen 40% van alle klantenserviceproblemen tegen 2027 volledig op met behulp van dergelijke toolsmeer...
