AFSMI-NL Nieuws
31|05|2025 Why The Best Bonus Doesn’t Cost A Thing
Direct correlation between CEOs, who scored high in empathy with lower quit rates, higher employee engagement which in turn provided greater long-term value of the company??meer...
03|05|2025 Gartner report: "Reimagine Service: Redistributing Interactions to Self-Service"
Key findings and Recommendationsmeer...
02|05|2025 AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success
For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive.meer...
02|05|2025 The Customer Success Maturity Model in 4 Phases
It’s not just about reducing churn; it’s about building long-term customer relationships and securing the recurring revenue streams your business depends on.meer...
01|05|2025 Reimagining Field Service in the Era of Intelligence
Customers expect repairs before they know something’s broken,meer...
07|04|2025 Top 3 Strategic Priorities for Heads of Customer Service & Support by Gartner
Leadership Vision for Heads of Customer Service andSupport in 2025meer...
02|04|2025 AI for Profitability: An Executive’s Guide
From misaligned goals to data deficiencies, limited talent, and adoption barriers, we’ll explore the challenges head-on, providing you with strategic insights and actionable solutions.meer...
