AFSMI-NL Nieuws
06|08|2020 5 Key Customer Support Trends
Customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come.meer...
04|08|2020 OUTCOME SELLING AND RENEWAL VALUE MANAGEMENT
Understanding the need to address customers' outcome expectations meer...
02|07|2020 10 Ways How Customer Service Can Boost your Sales in 2020
Cross-sell & Upsell, but first, answer the querymeer...
01|07|2020 Deloitte:Experience selling: Five steps to transform and deliver the right B2B experience
B2B customers—influenced by their experiences outside of work—are demanding human-centered experiences , including personalization, speed, and value-based outcomes.meer...
30|06|2020 DRIVERS FOR GROWTH IN SERVICE
Noventum Research project was aimed at learning more about how companies grow and prosper in this services-led world? meer...
05|06|2020 Noventum podcast:How High Efficiency Service Delivery models can help businesses emerging from Covid-19
Best practices and learnings about new innovative service delivery models in organisations to improve service delivery efficiency, productivity, and the overall customer experience. meer...
04|06|2020 Top 5 Field Service Trends in 2020
What will stay the same and what will change? From the explosion of self-service to a demand for privacy and data protection, your customers’ expectations are higher than ever.meer...
