AFSMI-NL Nieuws
02|03|2020 Using Net Recurring Revenue to Identify Customer Service Opportunities and Risks
Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. meer...
03|02|2020 Harborresearch:EMERGING B2B PLATFORM MODELS
To date, most of the successful platform businesses are “consumer” or “user” focused. Fewer B2B markets have embraced this type of business model. We predict this will soon change. Freight logistics, genetic sequencing, order...meer...
03|02|2020 Gartner: meerderheid CX managers verhoogt budget voor customer experience
Het Gartner Customer Experience Management Survey 2019 rapport onthult dat meer dan tweederde van de CX-leiders budgetverhogingen verwacht in 2020meer...
05|01|2020 Gartner Top 10 Strategic Technology Trends for 2020 - YouTube
Blockchain, AI security, distributed cloud, hyperautomation, multiexperience, human augmentation democratization, traceability and transparency, the empowered edge, and autonomous things drive disruption and create opportunities...meer...
02|01|2020 A Brief Guide to Customer Success
The goal of customer success is to enable effective adoption of technology and services, which can lead to contract renewal and more revenue from existing customers through upsell and cross-sellmeer...
02|12|2019 Everybody Sells Services
Research shows that a best practice of top services organizations within product companies is that their services pros demonstrate appropriate selling skills.What are the steps and best practices.meer...
03|11|2019 PWC's Global Consumer Insights Survey 2019
PwC’s 10th annual Global Consumer Insights Survey (GCIS) shows that in addition to the traditional return on investment (ROI) metrics used to determine a company’s success, we need to introduce another metric, one with a laser...meer...
