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25|08|2023 Unlocking the power of AI Survey Deloitte
Organisations are struggling to scale AI to reach their target level of maturity...meer...
06|06|2023 From reactive to proactive: 7 ways to use AI in sales and call centers
What makes AI so attractive for the customer service industry, what opportunities are already available, what can we expect in the near future, and where is this technology headed?meer...
05|06|2023 4 Ways to Improve CX and Achieve Operational Efficiencies using the “Propensity to Complain(PTC)”
Actions that companies need to take to change processes and behaviors to recognize the importance of PTC to improve customer experience (CX) and achieve operational efficiencies.meer...
04|06|2023 How to Monetize Customer Success
Latest developments in monetized customer success offers.Strategy and ways to improve your customer success initiatives and achieve business success.meer...
04|06|2023 Cost-Effectively Scaling Customer Success
The Five Efficiencies of Scaling Customer Success meer...
03|06|2023 A look ahead: 5 Predictions for Field Service in 2023
Conversations with customers are changing to be more focused on value and less on repairs.meer...
03|06|2023 Revolutionizing Customer Experience with Digital Transformation
Key aspect of digital transformation is using data to drive business decisions,thanks to data analytics and business intelligence tools. meer...
