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02|10|2023 McKinsey :The state of AI in 2023: Generative AI’s breakout year

As organizations rapidly deploy generative AI tools, survey respondents expect significant effects on their industries and workforcesmeer...

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02|10|2023 3 Ways Generative AI Will Reshape Customer Service

What will this emerging technology mean for service teams? Here are early thoughts.meer...

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03|09|2023 Taking Customer Success from Art to Science

Key takeaways from presentations by Gainsight and Cisco and shed light on their strategies and experiences in turning customer success into a formidable driver of financial success.meer...

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02|09|2023 11 Ways to Use Chatbots to Improve Customer Service

Tomorrow’s chatbots will inevitably reach new levels of sophistication, with a deeper ability to understand customer intent, emotions, and preferences.meer...

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02|09|2023 Selecting the right IT solution to support B2B manufacturing services (by Noventum)

Moving Towards PREDICTIVE Services and Proactive Outcome–Based Service Solutions.A 7-STEP CHECKLIST for...meer...

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01|09|2023 Design Considerations For Your Customer Onboarding Process

"ONBOARDING"who’s responsible, is automation OK and what are the key design considerations for this process?meer...

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31|08|2023 State of Service 2023 report by IFS (pdf versie)

A Global View into the Biggest Trends and Challenges Facing Field Service Companies Today meer...

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