AFSMI-NL Nieuws
04|10|2023 Customer Interaction: 7 Lessons for Lowe’s—Or Any Company That Sends Net Promoter Surveys
A survey asks about a customer’s interactions, but it is also in itself an interaction. Many companies seem to have forgotten that fact....meer...
03|10|2023 IFS Report : Business case : investment Field workforce planning and scheduling solution
Discover the top 10 questions asked when evaluating solutions to ensure it delivers maximum value to your business.meer...
02|10|2023 PWC publication:Beyond the back office: How managed services partnerships drive outperformance
New research shows how leading companies go beyond “old-school” notions of managed services to close talent gaps, keep pace with technology, and innovate for strategic advantage.meer...
02|10|2023 McKinsey :The state of AI in 2023: Generative AI’s breakout year
As organizations rapidly deploy generative AI tools, survey respondents expect significant effects on their industries and workforcesmeer...
02|10|2023 3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.meer...
03|09|2023 Taking Customer Success from Art to Science
Key takeaways from presentations by Gainsight and Cisco and shed light on their strategies and experiences in turning customer success into a formidable driver of financial success.meer...
02|09|2023 11 Ways to Use Chatbots to Improve Customer Service
Tomorrow’s chatbots will inevitably reach new levels of sophistication, with a deeper ability to understand customer intent, emotions, and preferences.meer...
