Building a Future-Ready Service Model: How Tomra Transformed Service from Reactive to Predictive

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29|09|2025 09:33 Leeftijd: 9 days
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Building a Future-Ready Service Model: How Tomra Transformed Service from Reactive to Predictive

What if your service department could predict a problem before it even happens? For Tomra, this question isn’t hypothetical

At a recent Copperberg Select session on service excellence strategies, Van der Merwe van der Merwe, Head of Global Service and Project Management at Tomra, shared how the company is moving from break-fix models to a data-driven, AI-enabled, and customer-centric service vision....

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