GARTNER:Top Customer Service and Support Predictions for 2021 and Beyond

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< Key Trends in Service Offer Management
06|06|2021 07:39 Leeftijd: 3 yrs
Categorie: Home, AFSMI-NL

GARTNER:Top Customer Service and Support Predictions for 2021 and Beyond

By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.

The customer service and support function will see radical changes in 2021 in an ongoing response to the effects of the pandemic. These changes will force service organizations to face multiple dilemmas around customers, strategy, organization and technology.....

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