SalesForce: "Inside the Sixth Edition of the State of Service"

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< Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
02|06|2024 11:06 Leeftijd: 11 days
Categorie: Home, AFSMI-NL

SalesForce: "Inside the Sixth Edition of the State of Service"

New research reveals the top three trends driving the strategic role of customer service and field service in the age of AI and data.


Trend #1: Service organizations shift from cost-cutting to revenue generation.                              Service organizations are redirecting their focus: companies are looking for new ways to drive growth and protect their margins, and many see service as a prime opportunity. In fact, 85% of decision makers say service is expected to contribute a larger share of revenue this year....

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