These Tech Firms Rewrote the Rules of Customer Experience Metrics

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03|10|2025 11:32 Leeftijd: 5 days
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These Tech Firms Rewrote the Rules of Customer Experience Metrics

Technology companies are overhauling how they gather and unify customer feedback. The new trend is one integrated voice of the customer platform that consolidates all feedback channels and data sources.

Fujitsu

A notable example is Fujitsu, the global tech services provider. Fujitsu decided to move beyond relying solely on NPS surveys; they built a comprehensive VoC system.....

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