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05|12|2025 Thriving workplaces: How employers can improve productivity and change lives/ McKinsey report
Investing in holistic employee health can create almost $12 trillion in global economic value.meer...
04|12|2025 Gartner "Leading Service and Support Into the Future"
A forward-looking playbook for customerservice leaders and their teamsmeer...
02|12|2025 5 Amazing AI Agent Use Cases That Will Transform Any Business In 2026 by Bernard Marr
AI agents are the next level of business automation — smart digital assistants that don’t just talk the talk, but also walk the walk. This means that, unlike ChatGPT-style chatbots that simply answer questions and generate...meer...
01|12|2025 Declining CX Scores Aren’t a Crisis — They’re a Wake-Up Call
slippage in industry CX benchmarks suggests that companies need to focus more on upping their performance, not abandoning the game.meer...
30|11|2025 McKinsey "The learning organization: How to accelerate AI adoption"
The rapid rise of gen AI highlights a workplace reality: Front lines often embrace new tech much faster than managers do. Here’s how to overcome organizational blocks to transformative ideas.meer...
03|11|2025 European B2B CX Benchmark Report 2025-2026
Regional Strategies for Competitive Advantagemeer...
02|11|2025 Reverse Mentorship: The Benefits and How to Get Started
Reverse mentorship is reshaping business dynamics by pairing senior leaders with mentors from under-represented backgrounds, promoting diversity and inclusion through shared experiences and perspectives. This approach challenges...meer...
