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01|12|2025 Declining CX Scores Aren’t a Crisis — They’re a Wake-Up Call
slippage in industry CX benchmarks suggests that companies need to focus more on upping their performance, not abandoning the game.meer...
30|11|2025 McKinsey "The learning organization: How to accelerate AI adoption"
The rapid rise of gen AI highlights a workplace reality: Front lines often embrace new tech much faster than managers do. Here’s how to overcome organizational blocks to transformative ideas.meer...
03|11|2025 European B2B CX Benchmark Report 2025-2026
Regional Strategies for Competitive Advantagemeer...
02|11|2025 Reverse Mentorship: The Benefits and How to Get Started
Reverse mentorship is reshaping business dynamics by pairing senior leaders with mentors from under-represented backgrounds, promoting diversity and inclusion through shared experiences and perspectives. This approach challenges...meer...
01|11|2025 McKinsey "Investing in the future of tech: Lessons from winning companies"
Survey results suggest that while the overall outlook for tech investments is strong, only a select few companies are investing in the foundations and people that can support future success.meer...
31|10|2025 The Future Of Maintenance: Transforming Field Service With AI Knowledge
Artificial intelligence (AI) is no longer a futuristic concept. It’s become a transformative tool that has embedded itself into modern industries, reshaping workflows and redefining operational excellence.meer...
06|10|2025 McKinsey : "Thriving workplaces: How employers can improve productivity and change lives"
Investing in holistic employee health can create almost $12 trillion in global economic value.meer...
