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01|10|2024 McKinsey : The evolution of customer care: AI and the Gen Z effect
Gen Z’s influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care.meer...
01|10|2024 Stop Managing, Start Coaching
Transformational Shifts To Boost Employee Effectivenessmeer...
04|09|2024 [VIDEO] Want to get better results? Let someone else drive!
Do you love control? Do you being in charge, knowing what's going on, and delegating tasks to others? You might be stifling your own success.....meer...
02|09|2024 CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes
Customer outcomes never differ from business outcomes, and vice versameer...
29|08|2024 Why Customer Feedback Loops Should Be Part of Your Growth Strategy
Key highlights of collecting, measuring, and analyzing customer feedbackmeer...
02|07|2024 Gartner Report: Strategy and Leadership Predictions for Service and Support Leaders in 2024(pdf)
Gartner:We expect that customer service and support leaders who leverage generative AI to enable human contact will be more successful than those who leverage it to reduce human contact by eliminating assisted service.meer...
01|07|2024 Customer Service in the Age of 24/7
As of 2024, 78% of consumers say that even when they’re able to connect with a 24/7 virtual assistant, they still require additional human assistance during regular business hours, negating the main benefit of having a virtual...meer...
