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01|05|2024 How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
60% of consumers choose to purchase from a brand over another based on the service they expect to receivemeer...
01|04|2024 PWC Publication: "What leaders of winning companies no-And what you need to learn
Top performers recognize and respond to transformative threats and opportunities across a broad business landscapemeer...
01|04|2024 24 Ways 2024 Customer Experience is Smarter: CX = EX (Part 3 of 4)
Everything noble about customer experience is a lesson for employee experience, and vice versa.meer...
31|03|2024 How to Transform Your Outcomes-Based Contract From Burden to Benefit
How Outcomes-based contracts are created, the metrics by which outcomes are judged, and the means of gathering and analyzing data are continually evolving. meer...
30|03|2024 Gartner :The Future of Customer Service
5 Trends Will Transform Customer Servicemeer...
01|03|2024 Your Ultimate Guide to Your Service Transformation
Build and maintain your pace in your service transformation.meer...
02|02|2024 Gartner HR Research Finds High-Performers, Women, Millennials Are Greatest Flight Risks When Strict Return to Office Mandates Are Implemented
Gartner survey :Among high-performing employees, their intent to stay was 16% lower with these rigid Return To Office (RTO)mandatesmeer...
