AFSMI-NL Nieuws
01|07|2024 Mckinsey: A new future of work: The race to deploy AI and raise skills in Europe and beyond
To gain the full productivity benefits of generative AI and other technologies, Europe and the United States will need to focus both on improving human capital and accelerating technology adoption.meer...
02|06|2024 GARTNER: "Top priorities for HR leaders 2024" (pdf)
Actionable insights to tackle challenges and plan for successmeer...
01|06|2024 Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
The digital revolution and subsequent acceleration of consumer expectations have expanded the CCO’s role to include not just customer service but also experience (CX), loyalty, and long-term engagement strategies.meer...
02|05|2024 GARTNER report: HR Toolkit: 9 Future of Work Trends for 2024(pdf)
Key insights and actionable strategies for HR leaders crafting organizational resiliencemeer...
01|05|2024 How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
60% of consumers choose to purchase from a brand over another based on the service they expect to receivemeer...
01|04|2024 PWC Publication: "What leaders of winning companies no-And what you need to learn
Top performers recognize and respond to transformative threats and opportunities across a broad business landscapemeer...
01|04|2024 24 Ways 2024 Customer Experience is Smarter: CX = EX (Part 3 of 4)
Everything noble about customer experience is a lesson for employee experience, and vice versa.meer...
