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01|02|2024 Why Customer Feedback Loops Should Be Part of Your Growth Strategy
Key highlights of collecting, measuring, and analyzing customer feedback meer...
01|02|2024 Gartner: Top Priorities for Customer Service Leaders in 2024
Future-forward insights to meet challenges and drive success meer...
03|12|2023 Harvard Business School: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality
Findings:Across 18 realistic business tasks, AI significantly increased performance and quality for every model specification, increasing speed by more than 25%, performance as rated by humans by more than 40%, and task...meer...
01|12|2023 9 ways to use AI in customer service
Leverage AI in customer service to improve your customer and employee experiences.meer...
01|11|2023 Deloitte research report: The skills-based organization: A new operating model for work and the workforce
The most fundamental building block of workâthe job could be hampering many organizations. Instead, many are now applying skills-based models to meet the demand for agility, agency, and equity. meer...
04|06|2023 How to Monetize Customer Success
Latest developments in monetized customer success offers.Strategy and ways to improve your customer success initiatives and achieve business success.meer...
30|04|2023 Moving to a Professional Services Subscription Model
Seven Steps to Creating a Professional Services Subscription Offermeer...
