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31|03|2024 How to Transform Your Outcomes-Based Contract From Burden to Benefit
How Outcomes-based contracts are created, the metrics by which outcomes are judged, and the means of gathering and analyzing data are continually evolving. meer...
30|03|2024 Gartner :The Future of Customer Service
5 Trends Will Transform Customer Servicemeer...
01|03|2024 Your Ultimate Guide to Your Service Transformation
Build and maintain your pace in your service transformation.meer...
02|02|2024 Gartner HR Research Finds High-Performers, Women, Millennials Are Greatest Flight Risks When Strict Return to Office Mandates Are Implemented
Gartner survey :Among high-performing employees, their intent to stay was 16% lower with these rigid Return To Office (RTO)mandatesmeer...
01|02|2024 Why Customer Feedback Loops Should Be Part of Your Growth Strategy
Key highlights of collecting, measuring, and analyzing customer feedback meer...
01|02|2024 Gartner: Top Priorities for Customer Service Leaders in 2024
Future-forward insights to meet challenges and drive success meer...
03|12|2023 Harvard Business School: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality
Findings:Across 18 realistic business tasks, AI significantly increased performance and quality for every model specification, increasing speed by more than 25%, performance as rated by humans by more than 40%, and task...meer...
