< Declining CX Scores Aren’t a Crisis — They’re a Wake-Up Call

5 Amazing AI Agent Use Cases That Will Transform Any Business In 2026 by Bernard Marr

AI agents are the next level of business automation — smart digital assistants that don’t just talk the talk, but also walk the walk.   This means that, unlike ChatGPT-style chatbots that simply answer questions and generate content, they can plan and carry out complex tasks with minimal human input.

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Automated Customer Service Resolution

While chatbots like ChatGPT are widely used to conduct customer service conversations, agents can automate the entire workflow, from initial call to troubleshooting, and implement solutions such as issuing refunds, updating customer records or managing orders and subscriptions. Customer service ...

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