AI Transformation 2026: 26 Predictions Redefining CX, EX, Design, and Product Innovation

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AI Transformation 2026: 26 Predictions Redefining CX, EX, Design, and Product Innovation

A recent global survey found that 94% of business leaders consider AI critical for success,

Prediction 1: Hyper-Personalization at Scale – AI Tailors Customer Experiences in Real Time

AI will enable an unprecedented level of hyper-personalization in customer experience by 2026. Instead of one-size-fits-all service, companies will use AI to dynamically customize each interaction – from product recommendations to pricing – for the individual customer. Continuing reading