Gartner "Leading Service and Support Into the Future"

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Gartner "Leading Service and Support Into the Future"

A forward-looking playbook for customerservice leaders and their teams

3 key trends defining service and support

Technology’s rapid evolution is having a profound effect on customer service and support (CSS) organizations. Customer service leaders are grappling with the dual-mandate of defining and demonstrating their value while shifting....

Read the whole playbook here