< The democratisation of expertise: how AI is flattening organisational hierarchies for the better
03|02|2026 11:36 Leeftijd: -12 hrs
Categorie: Home, AFSMI-NL
Categorie: Home, AFSMI-NL
How to (Re)Build Customer Trust in the Age of Overwhelm
The New Rules for Loyalty!!!
According to CSG’s 2026 State of Customer Experience report: 65% of consumers worry they will miss important messages because they ignore brand communications, a concern that rises to 76% among parents with children under 18 59% have deleted critical messages after mistaking them for marketing outreach 34% have stopped buying from brands due to excessive contact, including 42% of Gen Z consumers.
