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Podcast :The 5 Ps of Service Transformation: A Blueprint for Becoming the Benchmark w/ Emrah Ercan, Hitachi

Best practice "What does it take to become the benchmark in service? "

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Emrah Ercan, VP of Service – North America at Hitachi Energy, share his firsthand experience transforming a traditionally reactive service organization into a proactive, digitally enabled lifecycle partner. Drawing on lessons from the field, he unpacks the critical elements behind that shift – aligning people, process, platform, and parts, all anchored by a clear sense of purpose.

Here the link to the podcast

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