The Best Alternatives to NPS — And Why It’s Time to Ditch the Outdated Metric

NPS offers a momentary snapshot with little context or predictive power. It tells you what happened (often when it’s too late), not why it happened or what will happen next. What are the best successors to NPS ??

There’s a growing push to move beyond this one-size-fits-all NPS-metric. Gartner even predicts that over 75% of organizations will abandon NPS as a primary success measure by 2025, a prediction that has not yet happened. Forward-thinking companies are now seeking richer, more proactive indicators that can capture the nuance of customer sentiment and guide real improvements.

Read the whole article of Customerthink here

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The Best Alternatives to NPS — And Why It’s Time to Ditch the Outdated Metric

NPS offers a momentary snapshot with little context or predictive power. It tells you what happened (often when it’s too late), not why it happened or what will happen next. What are the best successors to NPS ??