< KI-EINFÜHRUNG IM TECHNISCHEN SERVICE

The Jigsaw Puzzle of Service Transformation at Alfa Laval ( Best practice?)

Service Transformation Starts with Changing the Vision You’re Aiming to Build

---

Puzzle Piece #1: Redefine the Service Vision

The first piece of Alfa Laval's puzzle was redefining what service should be

The company brought service leaders together to establish a new service vision and then looked at its existing offerings through the lens of the customer lifecycle. Rather than simply retaining traditional service names and descriptions, the organization reconsidered how those offerings fit into the customer's journey and, critically, what value each one delivered.

Read the whole article here

 

 

---