Touchpoint Goal Silos: 26 Bad CX Metrics Practices to Stop in 2026

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30|09|2026 07:47 Leeftijd: -17 hrs
Categorie: Home, AFSMI-NL

Touchpoint Goal Silos: 26 Bad CX Metrics Practices to Stop in 2026

“Too many companies are using AI to cut costs, not solve [customers’] problems,” said Isabelle Zdatny, author of the Qualtrics 2026 Consumer Experience Trends Report.1

Customer experience goals lift or limit business results — due to natural consequences of unsiloed or siloed thinking. A recent example is CX AI....

 

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