07|03|2024 SERVICE BUSINESS FORUM Q1 ,March 2024 7/8 Zürich, Switzerland

The skills shortages of the past year have led to service organisations rethinking their service delivery model. Service organisations know what models will help them to cope with shortages. Challenges that they are now facing are how to keep the service job interesting, and how one ensures that the skills of tomorrow are considered in recruiting and learning & development practices?

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