22|04|2021 Free Webinar 2:00 PM ET "KNOWLEDGE MANAGEMENT BEST PRACTICES FOR A SUCCESSFUL CUSTOMER SUPPORT EXPERIENCE"

Experts will share their strategy for bridging knowledge and both the employee and customer experience, including:

• Key considerations for a knowledge management (KM) strategy.
• Best practices for identifying content gaps and leveraging voice of the customer.
• Ways to streamline and accelerate your KM program.

For more information and to register: TSIA webinar Knowledge Management best practices